When you work with VCT, you gain access to the full range of our technical, managerial, and executive IT services - allowing you to focus on your business. As a technology success provider, we essentially become your IT Department.
When users experience a technical issue, we are here to answer their email or call. We offer full support for your staff, no matter their location.
We diligently track requests and update you with statuses in our CRM ticketing system. Our team is well equipped and highly qualified to handle minor and significant issues.
All VCT technical staff have industry-leading training, with continuing education to keep relevant industry certifications current. Our employees undergo FBI background checks and maintain their security registration for the Division of Criminal Justice Services. We operate with a distributed office model, giving us a much smaller footprint, which reduces the risk of downtime and security breaches, limiting your exposure.
Businesses face constant changes in technology. These changes directly impact production, distribution, logistics, and profitability. Cost-conscious solutions need to provide improvements in efficiency for longevity and customer satisfaction. Our project managers, technicians, and engineers will scope and build systems to keep your company's technology current with today's industry standards.
Every MSP in the market promotes a variation of Support, Centralized Services, and Professional Services to call themselves proactive. But they often only offer generic industry advice:
- Your servers are old; replace them.
- If your email is outdated, move to the cloud.
- Your license expired; renew it.
In today's realm, fixing and managing technology is no longer enough to succeed in the modern world; technology is a driver to success as a strategic advantage.
VCT goes past the role of being a consultant and strategic partner by understanding the technical risk and impact on our clients.
Managing successful outcomes requires more than technical knowledge and must align with an overall strategy.
Our vCIO focuses on client success using a standard alignment, impact, and strategy roadmap. We objectively review a client's technical environment and define measures to focus on long-term technical goals. We combine budgeting and planning techniques to recommend solutions to our clients, with ongoing audits to address their changing needs. In doing this, we shift from a technical to a business relationship to manage the business impact of technology.
We build our strategic relationships focusing on your overall goals. We translate technical information into language decision-makers can understand to avoid unnecessary risk and make insightful decisions.
Are you getting everything you can from your current IT solution?
We are proactive in our thinking and practices to minimize costly risks to you. We build company processes and procedures; we document your organization in an electronic database to ITIL standards. We use industry-proven tool stacks to monitor, protect, and optimize your systems to prevent downtime from potential failures and security breaches. We conduct regular audits that build and guide your living technology roadmap.
We know the risks and plan for them. Many organizations never re-open after a disaster. Most fail the following year if an enterprise does not restore operations within five days of an unplanned event. The longer the recovery takes, the higher the risks of permanent closure. We plan, so our partners are among the businesses that keep their doors open with a complete Disaster Recovery and Business Continuity solution.